Refund policy

Return & Refund Policy

At Awwal Optical, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us to request a return.

Eligibility for Returns

• Items must be unused, unworn, and in their original condition.
• Products must be returned with their original packaging, accessories, and tags, where applicable.
• Proof of purchase or order details may be required.
• Returns must be requested within [7/14] days of receiving the order.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include contact lenses and other products that cannot be resold.

Customized or prescription eyewear may also be non-returnable unless the product is defective or there is an error in the order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@awwaloptical.com with your order number and photographs of the product.

We will review the issue and provide an appropriate solution.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed using the applicable original payment method, subject to the processing time of the payment provider.

Return Shipping

Return delivery charges may apply depending on the reason for the return. If the item is defective, damaged, or incorrectly supplied by us, please contact our customer service team for assistance.

For return requests, please contact:

Email: info@awwaloptical.com
Phone: +971 56 685 1076