Shipping policy

Shipping Policy

Awwal Optical aims to provide a convenient and reliable delivery experience for customers in the UAE.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order details, and whether the product requires customization or prescription preparation.

Delivery

Delivery times may vary depending on the customer's location and the availability of the product.

Estimated delivery information will be provided during the ordering process where available.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If incorrect information causes a delivery failure or additional delivery attempt, additional charges may apply where applicable.

Delivery Delays

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, public holidays, weather conditions, or other unforeseen circumstances.

Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible with your order details and photographs of the package/product.

Contact Us

For shipping-related questions, please contact:

Email: info@awwaloptical.com
Phone: +971 56 685 1076
Location: Dalma Mall, Abu Dhabi, UAE